Upside Motion

Getting Started 5

• Becoming an Upsider
• How long are your classes?
• What do I wear for class?
• How do I prepare for class?
• What is the maximum capacity for each class?

Programmes 5

• Fundamental classes and class pre-requisites
• Do I need to have a background in dance or ballet to join Xtend Barre?
• Recommended classes for mums-to-be!
• Recommended classes for new mums!
• My fitness goal is weight loss. Which programme is suitable for me?

Class Bookings 4

• How do I make a class booking?
• Where do I download your mobile booking app?
• Can I reserve a slot first and pay on the day itself?
• I'm waitlisted for a class and the status is "Waitlist Unconfirmed". What does this mean?

Class Cancellations 4

• Do you cancel classes?
• What is your cancellation policy?
• What if I didn't give enough cancellation notice?
• Do you waive cancellation charges?

Studio Etiquette 5

• Are mobile phones allowed in class?
• Punctuality
• Keep it clean
• Is there shower facilities in your studios?
• Is the studio female-only? Can I bring my partner to the lass?

Member Packages 7

• Can I share my class pass?
• What are the fine prints for your class packages?
• Can I extend the validity of my class packages?
• Am I eligible to purchase 5-Class Discovery Pass?
• Can I utilise all 5 classes of 5-Class Discovery Pass for 1 programme?

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Upsider Perks 5

• How to sign up for Upsider Perks?
• I have signed up for Upsider Perks, what's next?
• What are the other ways to earn more points?
• I referred a friend but didn't receive any referral points.
• Upsider Perks: Perkville Loyalty Program Terms & Conditions

Gift Cards And Vouchers 5

• How do I purchase a Gift Card?
• How do I use a Gift Card?
• What if I lose my Gift Card?
• What is the validity of Upside Motion Gift Card?
• I received a class voucher, how do I use it?

Mobile App 1

• Synchronisation of Accounts on Mobile App