Respecting the policy respects our teachers' time, and allows others to take your spot in the class. Like you, we hate policies but we value respect more. We have a limited number of class spots. If you cancel at the last minute, that's a spot that could've gone to someone else. We know plans change sometimes and we are happy to accommodate amendments, but we simply ask that you cancel your space 24 hours in advance for private appointments and 12 hours in advance for group classes via the online booking system or mobile app without penalty. If you do not attend a booked session or cancel within the early cancel window, that class will still be deducted from your class pass.
Class bookings can be made and canceled via our Upside Motion App, website, phone, email or SMS. Bookings and cancellations are not accepted via social media.